Returns & Refunds Policy

The short version

Research compounds cannot be resold once they have left our control, because we can no longer vouch for how they were stored or handled. If you are not certain which compound or size you need, ask us before you order.

All sales are final

Every order placed through aminotitans.com is a final sale. Once payment has been captured we will not:

• issue a refund, partial refund, store credit or credit note;
• accept a return of goods for any change-of-mind reason;
• exchange one compound or vial size for another after dispatch;
• refund shipping charges on a delivered order.

This applies whether or not the vial or bottle has been opened and whether or not the original packaging has been retained.

Why we work this way

A lyophilized compound or a bottle of laboratory water that has been outside our custody has an unknown temperature and handling history. It cannot honestly be sold to the next researcher as released stock, and we will not do so. Rather than build the cost of destroyed returns into everyone's price, we keep prices lower and sell on a final-sale basis.

In exchange, we try hard to prevent the wrong thing being ordered in the first place: every size and price is listed before checkout, the certificate of analysis for the lot currently shipping is available on request before you order, and pre-sales questions are answered by email the same business day.

Damaged, defective or wrong item

Our no-refund policy does not remove our responsibility to send you what you paid for, in the condition we released it. We will make it right, at our cost, if any of the following apply:

• Transit damage. The vial or bottle arrived broken, or the packaging arrived visibly crushed or opened.
• Defective. The tamper-evident seal is missing or broken on arrival, the lot number is unreadable, or the contents do not match the certificate of analysis for that lot.
• Wrong item or size. What arrived does not match your order confirmation.
• Short shipment. An item listed on your order confirmation is missing from the parcel.

In these cases we will, at our discretion, replace the item from the same or an equivalent lot, ship the missing item, or, where the compound is no longer available, offer a replacement of equal value. Replacement is our remedy — a cash refund is not offered even in these circumstances.

How to raise a claim

Claims must reach us within 7 days of delivery, as recorded by the carrier's tracking. To raise one:

1. Email support@aminotitans.com with your order number and the lot number(s) on the affected items.
2. Attach clear photographs of the outer packaging, the inner packaging and the affected vial or bottle, including the label and cap.
3. Keep everything, including the packaging and cold packs, until we confirm the claim is closed. We may ask for the item to be returned to us at our cost.

We acknowledge every claim within one business day and aim to have a replacement dispatched within three.

Quality concerns and the COA

If your own analysis of a lot disagrees with its certificate of analysis, we want to know. Send us your method and results together with the lot number. We will compare them with the release data and, where the lot is confirmed to be out of specification, replace it and withdraw the lot from sale. Analytical disagreements that fall within normal method variation are not grounds for replacement.

Refused, unclaimed and undeliverable parcels

If a parcel is refused, is not collected from the carrier, or is returned to us because the address you supplied was incomplete or incorrect, the goods are treated as delivered. Because they have left our custody, temperature-sensitive compounds returned in this way are destroyed and cannot be refunded. We will reship at your cost where the compound is still within its release specification.

Cancelling an order

You may cancel an order free of charge at any time before it is dispatched. Email us with the order number; if the parcel has not yet been handed to the carrier we will cancel it and refund the payment in full to the original payment method. Once the parcel has been dispatched the order cannot be cancelled and this policy applies.

What is never returnable

• Any research compound or laboratory water, opened or unopened, for any reason other than those in Damaged, defective or wrong item.
• Items where the tamper-evident seal has been removed by the customer.
• Items that have been stored outside the conditions stated on the product page.

Your statutory rights

Our products are sold to businesses, laboratories, institutions and qualified researchers for research purposes, not to consumers for personal use. Nothing in this policy is intended to exclude any right that cannot be excluded by law. Where such a right applies, this policy will be read as subject to it.

Contact us

Questions about this policy, or a claim to raise: email support@aminotitans.com or use the contact form. Titan Aminos LLC, 123 Research Way, Suite 100, Miami, FL 33101.